FAQ's

Our frequently asked questions are separated into three key categories to help you quickly isolate and find the information you need. These are:

  • Our Services
  • New To Freight
  • General

Please contact us if you require further assistance.

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Our Services

Do you transport personal effects?

No. For larger consignments (i.e. household furniture), we recommend you contact a reputable removal company which can provide domestic/international transport. Alternatively, a courier can deliver smaller packages. 

Do you transport small parcels?

No. We recommend you contact a courier to deliver small packages.

What do you transport?

Specialising in sea freight, we transport large commercial consignments for international delivery. Please see our services for more information.

Do you transport refrigerated cargo?

Yes. We import and export a variety of refrigerated goods in commercial quantities.

Do you transport dangerous goods?

Yes. We import and export a variety of dangerous goods in commercial quantities.

Do you provide customs clearances?

Yes. See our customs broker services for more details.

Do you provide insurance?

Yes. We have a range of insurance options available subject to commodity type.

Can you arrange fumigation?

Yes. We can arrange cargo specific fumigation in accordance with all government regulations (including the Environmental Protection Agency).

Do you provide door to door delivery?

Yes, if it is part of an imported or exported commercial consignment.

What are our hours of operation?

See our contact information for full details. 

When is payment required?

Unless otherwise agreed in writing, all freight and charges are prepaid, and must be settled immediately on the date of invoice. Please see our terms and conditions for more details. 

New To Freight

What is a freight forwarder & why do I need one?

Please see our freight forwarding article for full details.

What is a customs broker?

In New Zealand, a customs broker operates under licence and can assist in the clearance of freight through customs and MPI (Ministry of Primary Industries). These agencies are collectively responsible for the vetting of imported and exported goods through random or periodic cargo inspection, in search of contraband and biosecurity risks. Beyond New Zealand, customs brokers will typically establish an international network of customs partners, resourcing local brokers in other countries to ensure seamless and timely clearance of international freight.

Please see our customs broker services for further details.

How long does a customs clearance take?

In New Zealand, clearance can be arranged in just a few hours, depending on customs congestion and inspection requirements.

I'm new to sea freight. What do I need to know?

See Shipping 101 for an introductory overview of sea freight services.

I'm shipping a vehicle. What do I need to know?

See 8 things I need to know before shipping a vehicle for helpful tips and information.

What are Incoterms®?

Please see Incoterms® Explained for an introductory overview, including who uses them, what they are and why they're so important.

Do I need insurance?

Insurance is recommended for all shipments with a variety of policy options available to match your needs and budget.

What does [this word] mean?

View our glossary of terms for common industry words and acronyms.

General

How much can a shipping container hold?

See dimensions for full range of shipping containers, including size and weight information.

I've lost the original bill of lading? What do I do?

Please see lost bill of lading for important tips and information.

How long will it take to ship?

Timeframes range from just a few days (between New Zealand and Australia) to a month (between New Zealand and North America) depending on distance, vessel frequency, space, transshipment requirements and customs clearances. Please see transit times for voyage estimates across the globe, or our latest shipping schedules for current port arrival dates.

Do you publish air & sea freight schedules?

Please see our shipping schedules for sea freight options throughout New Zealand, Australia, Asia, Europe and North America. Alternative schedules are available on request, including air freight information.