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New Phone System

Using the latest Voice over IP technology (VoIP), we're launched a new phone system to improve the caller experience and better direct enquiries.

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Published: 7 April 2015

Two weeks ago we advised all customers of an upcoming change to the Champion Freight telephone system. This was initiated to improve the caller experience, following an intermittent fault on the main line which our service provider was unable resolve.

Champion Freight wishes to advise all customers the new telephone system is now active, providing a crisper, fault-free phoning experience. From today, callers to either 0800 242 674 or +64 3 378 0560 will receive a welcome notification - "Welcome to Champion..." - followed by 6 options to help direct your call. You can press 1 at any time to bypass these options for immediate redirection to the Champion Freight main line.

All Champion Freight telephone and fax numbers remain unchanged and you can continue to phone staff using their direct contact information.

As with any technology upgrade we will be accessing the new telephone system over the coming weeks for further improvements. We welcome your feedback throughout this time as we transition to a better caller experience.

Please contact Champion Freight if you have any questions or require further assistance. Thank you.

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