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New Phone System


In the next few weeks you'll notice a significant change when you contact the Champion Freight head office. We're upgrading our phone systems to improve the caller experience.
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Coming Soon


Published: 17 March 2015

If you've recently contacted the Champion Freight head office on either 0800 242 674 or +64 3 3780 560, you may have come away with a buzzing in your ears. Though nothing serious, an intermittent fault means callers may hear a screeching noise on the line from time to time, requiring a call back. It's something we're keen to resolve, but to date our telephony service provider hasn't been able to repair. Please accept our apologies for any inconvenience this may have caused.

As a result, we've decided to overhaul our existing phone system, taking the opportunity to upgrade and change service providers in the process. Using the latest VoIP technology, all telephones will be replaced with brand new handsets, offering a crisper, fault-free phoning experience. What's more, callers to 0800 242 674 and +64 3 378 0560 will be presented with a number of options to swiftly direct their call. The details are still to be finalised, but an override option will be available so you don't have to listen to the list of options every time. Furthermore, you'll still be able to contact individual staff direct, using their current phone contact information.


Key New Phone Features


When?


We're unable to confirm exact dates for the installation of our new phone system, though it should be active by the end of March. We'll notify our customers at such time.
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